Return Policy

Scope

This Return & Refund Policy applies to all purchases made through the ShiftSox website.

60-Day Fit Guarantee

We know getting the right fit matters.

Try your ShiftSox, wash them, and if you're not completely satisfied with the fit within 60 days of receiving your order, simply contact us with your order number and the size you need.

We'll send you a replacement pair in the correct size at no extra cost.

No return required.

Return Eligibility

We do not accept returns for change-of-mind purchases. Returns are accepted only when:

  • The product is defective, damaged, or incorrect.
  • The return request is made within 14 days of delivery.
  • The item is unused and in its original packaging.
  • The item includes all original components.

For hygiene reasons, socks that have been worn or washed are not eligible for standard returns. However, they remain covered by our 60-Day Fit Guarantee.

Return Process

To request a return, please contact our support team with:

  • Your order number
  • A description of the issue
  • Photos of any damaged or incorrect items
  • Your full name and delivery address

We will review your request and provide return instructions if your return is eligible.

Please do not return your order without prior authorization. Unauthorized returns may not be accepted.

Return Shipping Costs

If your item is defective, damaged, or incorrect, we will cover the applicable return shipping costs.

For other approved returns, the customer is responsible for return shipping costs.

Refunds & Exchanges

We offer refunds and exchanges where applicable and subject to product availability.

Refund Method: Approved refunds are issued to the original payment method.

Refund Timeline: Once an approved return is received and inspected, we will process the refund within 14 days and notify you by email.

If the return is due to an error on our part, the original shipping cost will also be refunded where applicable.

Order Cancellation

Orders can be canceled before they are shipped.

Once an order has shipped, it can no longer be canceled. You may request a return instead, provided the order meets our return requirements.

Exceptions

The following are not eligible for standard returns:

  • Worn or washed socks
  • Opened hygiene-sensitive items
  • Items returned without prior authorization

Items covered by the 60-Day Fit Guarantee are handled according to the terms of that guarantee.

Non-Delivery Claims

If your order does not arrive, please contact our support team. We will work with the shipping carrier to locate your package.

If the package cannot be located, you may be eligible for a replacement or refund.

Return Address

If a return is approved, we will provide the appropriate return address and instructions by email.

Please do not return your package to the sender address or any address not provided by our support team.